Refund policy

 

Return, Exchange & Refund Policy

Effective Date: March 2026
Last Updated: March 28, 2026

At VAJIANDRO WELLNESS LLP, we are committed to providing high-quality Ayurvedic wellness products. This policy outlines the terms for returns, exchanges, and refunds.

1. Return & Exchange Eligibility

We offer a 15-day return and exchange window from the date of delivery.

To be eligible:

  • Product must be unused, unopened, and in original packaging
  • All seals, labels, and tags must be intact
  • Proof of purchase (order confirmation/invoice) is required

Exchange Option

Customers may request an exchange for another product of equal or higher value (price difference applicable), subject to availability.

2. Non-Returnable Items

Due to the nature of our products, the following are not eligible for return or exchange:

  • Opened or used consumable products
  • Products with broken or tampered seals
  • Items marked as non-returnable at the time of purchase
  • Products damaged due to misuse or improper storage
  • Gift cards, free samples, or promotional items

Exception: Defective or incorrect products are eligible for return.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Share clear images of the product and packaging
  • We will arrange a free pickup

You may choose:

  • Full refund, or
  • Free replacement

4. How to Initiate a Return or Exchange

  1. Contact us within 15 days of delivery
  2. Share order details and reason for return/exchange
  3. Our team will respond within 24–48 hours with next steps
  4. Pack the product securely in original packaging
  5. Ship the product or allow pickup (if arranged)

5. Refund Options

Once approved, refunds are processed as follows:

  • Original Payment Method: 5–7 business days (plus bank processing time)
  • Store Credit: Issued instantly upon approval and valid for 12 months

6. Refund Processing Timeline

  • Inspection after return: 2–3 business days
  • Refund initiation: Within 24 hours of approval

Customers will receive email updates throughout the process.

7. Return Shipping Charges

  • Defective / Damaged / Incorrect product: Free return (pickup arranged)
  • Change of mind / exchange: Customer bears return shipping cost

8. Order Cancellation

  • Before dispatch: Full refund
  • After dispatch: Cancellation not possible; return can be initiated after delivery

9. Prepaid Orders

Refunds are processed to the original payment method or as store credit.

10. Support & Assistance

For any return or refund queries, contact us at:
Email: support@mandro.in
WhatsApp: +91 95350 35863
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

 

VAJIANDRO WELLNESS LLP
Committed to quality, privacy, and customer satisfaction